Privacy Policy

Ingot Electrics (ABN 59 407 552 751) ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details — name, phone number, email address, and property address
• Job information — descriptions of electrical work requested or performed
• Payment information — processed securely through our payment provider; we do not store card details
• Communications — records of enquiries, quotes, and service history
• Website usage data — IP address, browser type, pages visited (collected via analytics tools)

2. How We Collect Personal Information

We collect personal information when you:

• Submit an enquiry or quote request through our website
• Contact us by phone or email
• Engage us to carry out electrical work
• Leave a review or rating

Where possible, we collect personal information directly from you. We do not collect sensitive information (as defined in the Privacy Act) without your explicit consent.

3. How We Use Your Personal Information

We use your personal information to:

• Respond to enquiries and provide quotes
• Schedule and perform electrical services
• Issue invoices and Certificates of Electrical Safety
• Comply with our legal and regulatory obligations (including Energy Safe Victoria requirements)
• Improve our website and services
• Send service reminders or follow-up communications (you may opt out at any time)

We will not use your personal information for any purpose that is unrelated to the above without your consent.

4. Disclosure of Personal Information

We may share your personal information with:

• Energy Safe Victoria — as required by law for notifiable electrical work
• Network distributors — where required for connection or metering work
• Service providers — such as accounting, scheduling, and communication software that assist us in operating our business, under confidentiality obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. Our measures include secure storage of customer records, limited staff access on a need-to-know basis, and use of reputable third-party software with appropriate security practices.

No data transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information you transmit to us online.

6. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and anonymised where possible. You may disable cookies through your browser settings, though this may affect some website functionality.

7. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at brock@ingotelectrics.com.au. We will respond within a reasonable timeframe and at no charge in most cases.

8. Complaints

If you believe we have not complied with our privacy obligations, please contact us in the first instance at brock@ingotelectrics.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update.

10. Contact Us

For any privacy-related questions:

• Email: brock@ingotelectrics.com.au
• Phone: 0467 870 361